Technical Support

As a valued Prisco customer, should you have a problem in the pressroom, Prisco technical staff are available when you need them. They will meet with your production staff to establish the appropriate lines of communication, providing both on-site and remote technical support as needed. Our technical team is made up of highly trained professionals with extensive practical printing and R&D experience. Their knowledge of the offset printing process and their ability to work closely with your press crews will provide opportunities for direct one-on-one training. Our field staff is backed-up by R&D personnel at each of our manufacturing plants, assuring that our customers have the highest level of support in the industry. This, in conjunction with The Alliance Advantage training seminars, will assist you in enhancing your employees’ capabilities.

Vendor Action Team (VAT)

Technical problems in the pressroom are often caused by a multitude of interrelated factors, often with products from a number of manufacturers. Prisco believes that a non-judgemental and neutral forum is necessary to get to the heart of the problem. Prisco staff, working with your management team, will orchestrate planning meetings with your current suppliers of paper, ink, plates, rollers, etc., to establish a standard problem solving and troubleshooting process. The VAT’s focus is to develop a cooperative strategy between all suppliers and assist your company in improving pressroom performance while minimizing possible “finger pointing.” The VAT concept provides your company with a team of experts working on your behalf.

Request Technical Support

We recommend that you contact your local Prisco account manager, technical support representative or your local sales office directly to request support. For support on specific products, feel free to reach out to one of our customer service locations listed below.

 


Customer Service Locations for North America:

ATLANTA, GA

States served: Alabama, Arkansas, Colorado, Florida, Georgia, Illonois, Indiana, Iowas, Kansas, Kentucky (south of Lexington and Louisville), Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, N. Carolina, N. Dakota, Oklahoma, S. Carolina, S. Dakota, Tennessee, Texas, Wisconsin, Wyoming.
Sales offices covered: Atlanta, Chicago, Dallas and Miami sales.
TEL: 800-241-6049 – Email: atlanta@prisco.com

LOS ANGELES, CA

States served: Alaska, Arizona, California, Idaho, Hawaii, Montana, Nevada, Oregon, Utah and Washington
Sales office covered: Los Angeles
TEL: 800-825-4846 – Email: losangeles@prisco.com

PENNSAUKEN, NJ

States served: Connecticut, Delaware, D.C., Kentucky (north of Lexington and Louisville), Maine, Maryland, Massachusetts, New Hampshire, New York, New Jersey, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia
Sales offices covered: Boston, Newark and Pennsauken.
TEL: 800-222-0146 – Email: pennsauken@prisco.com

TORONTO, ON

Serves customers in Canada.
TEL: 888-460-4406 – Email: toronto@prisco.com